FAQ

Frequently Asked Questions (FAQs)

Shipping & Delivery

  • Do you ship internationally?
    • Yes, we ship to all countries within the UK and across Europe.
  • What are your shipping costs?
    • Shipping costs vary depending on the destination and size of the order. Please refer to our shipping calculator at checkout for an accurate estimate.
  • How long does shipping take?
    • Delivery times vary depending on the destination. You canfind estimated delivery times at checkout.
  • Do you offer express shipping?
    • Yes, we offer express shipping options for an additional fee. Please select the express option at checkout.
  • What happens if my order arrives damaged?
    • If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund.

Returns & Exchanges

  • What is your return policy?
    • You may return most new, unopened items within 30 days of delivery for a full refund.
    • Please refer to our full returns policy for more details.
  • How do I return an item?
    • To return an item, please contact us to obtain a return authorization number.
    • You will be responsible for the cost of return shipping.
  • Can I exchange an item?
    • Yes, you can exchange an item for a different size or color. Please contact us to arrange an exchange.

Products & Ordering

  • Are your products safe for my child?
    • All our products comply with the relevant safety standards and are made with high-quality materials.
  • How do I know which stroller or bed is right for my child?
    • We provide detailed product descriptions and size guides to help you make the best choice for your child's needs.
    • You can also contact our customer service team for personalized recommendations.
  • Can I order by phone?
    • Yes, you can place orders by phone by calling our customer service line at [phone number].
  • Can I pay with [payment method]?
    • We accept all major credit cards and PayPal.

Customer Service

    • How can I contact you?
      • You can contact us by email at
      • whiteanoch@gmail.com or by phone at 44 7520 879847.
    • You can also reach out to us through our live chat support during business hours.
  • What are your business hours?
    • Our customer service team is available to assist you from [hours] on weekdays.